Why you need this program

Today's workforce must be supported by those who have the knowledge and ability to integrate the principles and practices of Total Quality into everything they do, in order to meet or exceed customer needs and expectations. If you are able to adapt to change, to assume new or additional responsibilities, and to implement processes and systems that will enhance productivity as well as the product or service of your organization, you will be fulfilled personally and professionally. Your organization can't help but benefit from the advanced skills you will develop during this outstanding program.

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Modules

Module 1:   Principles of Quality Management and Leadership
Module 2:   Improvement Team Leadership
Module 3 : Statistical Quality Methods
Module 4 : Integration of Lean Management and Quality Systems
Module 5: Continuous Improvement Techniques

Module 1: Principles of Quality Management and Leadership  


. Instructor - Dr. Edward Arnheiter
. History and evolution of quality management
. Quality philosophies and gurus (Deming, Juran, Imai, Ohno, Taguchi)
. Defining quality (Garvin's Eight Dimensions of quality, etc)
. Organizational design including union influence and issue
. Employee empowerment - including job enrichment and job enlargement
. Strategy development and deployment including benchmarking and competitive comparisons
. Metrics and goals
. Quality management tools
. Cost of quality and economics of quality
. Logistics and supply chain management

Module Two:  Improvement of Team Leadership

. Instructor - Dr. Gary Rosentreter
. Types and functions of quality teams
. Developing a quality culture
. Building linkages, trust, ownership
. Ways to communicate empowerment
. Evaluating and selecting improvements
. Managing team conflict
. Effective meeting construction and skills

Module Three: Statistical Quality Methods

. Instructor - Dr. Edward Arnheiter
. Motivation for understanding the variation of process outcomes
. Basic statistical tools (run charts, histograms, and summary measures)
. Statistical quality methods (control charts, capability indices, scatter plots, Pareto charts)
. Implementation of statistical process control (SPC)
. SPC applications in health care, service, and administration
. Potential mis-application of statistics in quality management

Module Four:  Integration of Lean Management and Quality Systems 

. Instructor - Dr. Edward Arnheiter
. Reviewing effectiveness of the quality system
. Information systems, including ERP
. The quality function mission
. Quality models (Malcolm Baldrige National Quality Award, ISO 9000, other international standards
. Applications and quality management case studies
. Lean Management- Value Stream Mapping

Module Five:  Continuous Improvement Techniques

. Instructor - Mr. Robert Torrani
. Six steps to process management
. Six key process manager concerns
. Tools & terminology of lean

  Elements of a Lean Business Model

  Planning & conducting kaizen events

  Process flow and analysis

  Identifying opportunities for improvement

  Finding root cause

  Implementing and managing change

  Holding the gains and poka yoke

  8D Problem Solving & Customer Complaint Resolution

Program prerequisite:  High school level algebra

QMCP includes a series of exams - set up as follows:

You will take five exams in total (one for each module).

Each exam will consist of 20 questions (none will be entirely multiple choice).

Each of your 5 exams will be worth 20 points – a maximum score for the entire program is 100 points. Minimum passing score for the program is 75 points.

Tests will be administered in class.

You must attend a minimum of 8 sessions in addition to completing all exams to be awarded your certificate.

Registration

Closed

CQC Members: $2995 Non Members: $3295

Send your team & save: Send 2-3 & save 15% per person. Send 4 or more & save 20% per person

Online Registration:     Closed

Register by phone: 860-282-4299

Registration form: Link to printable registration form

By e-mail: cqcinfo@ccat.us, o

By fax: 860-831-1078

Full payment due at time of registration. Confirmation and directions will be sent upon receipt of registration.